Appointment Cancellation Guidelines
At CAN Appliance Repair & Installation, we reserve specific 2-hour service windows exclusively for you and ensure our technicians allocate the necessary transit and diagnostic time. We understand that emergencies happen, and we strive to keep our cancellation process fair and straightforward.
1. Free Cancellation Window
You may cancel or reschedule your scheduled appointment at no cost by notifying our dispatch team at least 3 hours prior to the start of your reserved arrival window.
2. Late Cancellations
If an appointment is cancelled with less than 3 hours of notice, or if our technician arrives at the premises during the agreed window and cannot gain access after attempting to contact you, a reduced trip cancellation fee may apply to cover technician vehicle dispatch expenses.
3. How to Cancel or Reschedule
To modify or cancel your booking, simply call our dispatch desk directly at (343) 777-5101 or reply to your appointment confirmation SMS/email.